Parece que Tim Cook le gusta ayudara ala gente personalmente.. de eso les hablare ahora, Se trata de un cliente que estaba pidiendo que le desbloquearan su iPhone por que se iba a vivir a Canada por trabajo, pero como era de esperar le negaron la solicitud y acotando que fuera a hablar con Apple o que le hiciera el jailbreak.
Esta persona llamó al servicio al cliente de Apple y la respuesta fue que era potestad exclusiva de AT&T desbloquear o no el dispositivo, esta persona llena de frustración le escribe un correo electrónico a Tim Cook donde le explica el caso y otras consideraciones (la carta esta al final del post en ingles). Como era costumbre de Steve Jobs de responder los correos de los clientes Tim Cook también la tiene pero esta persona no recibió una respuesta por correo en cambio la llamaron de AT&T para comunicarle que harían una excepción y le desbloquearían el iphone.
Al parecer Cook vio el mail e hizo las llamadas respectivas para resolver el problema de esta persona, según las fuentes un par de asistentes de Cook estuvieron detrás del caso para que llegara a feliz termino lo único que queda de este caso es que los milagros si suceden….
Hi Tim,
My family is immersed in the Apple brand. All 4 of my children (aged 2 to 8) have been using iPod touches, iPhones, iPads, and iMacs since they were a year old. Our television is a 27” iMac using eyeTV. My kids talk to their grandmother every second day via video Skype on the iMac. All of our computers are Macs (we have 4 in the house). Apple has touched every aspect of our lives and made it richer!
My company recently moved me to Canada for a work assignment for a few years. My wife’s iPhone 3GS had finished its contract with AT&T so I bought her an iPhone 4 the day we moved to Canada. I took her iPhone 3GS and I contacted AT&T to see if I could have it unlocked so that I could use the phone with a Canadian carrier with a “pay as you go” plan for casual use (I’m forced to use a Blackberry for work, but I hate it so I’d like to use the iPhone for phone calls). This is where my problems began.
Basically AT&T told me that they couldn’t unlock it, only Apple could. I called Apple (but was routed through Apple Canada) and they told me “ask to talk to a supervisor at AT&T because the customer service rep won’t know the process, but AT&T definitely can unlock it”. So I called them back and the supervisor was adamant that they couldn’t help me. “Just jailbreak your phone” was their advice.
I didn’t want to jailbreak my phone, I like Apple’s curated experience and I don’t want to stray from that. However after several more calls to both AT&T and Apple, I made no progress. So I’m turning to you for a final plea.
I love Apple and will continue to buy your products regardless of what happens with this situation. However, I did pay $600 some odd dollars for this device (even though I bought it on contact and they say its subsidized, I’m basically paying for the device in my monthly payments) and I’d like to be able to use it.
My thanks to the Apple team, keep innovating!
Fuente: Cult of Mac
Via: macworldven